We use an application called BeyondTrust (Bomgar) to assist users remotely. Bomgar is compatible with Linux, Windows and Macintosh. On a Mac we will need to make a few adjustments to your Security Preferences to allow us to help you.
- To start off when you are communicating with a member of the ISG team you will be emailed a link, a session key or asked to navigate to https://remote.oit.gatech.edu and click on the name of the support rep that is assisting you.
- You will first need to download the agent to your system. The download will begin when you click on the link in an email from the representative assisting you or clicking on their name after going to the address listed in Step 1.
