Tag: Mac

How do I connect to a network printer from a Mac?

Please follow the directions below to add a network printer to your Mac.

Most network printers are only accessible when connected to the CEE wired network.

  1. Open System Preferences and click on the “+” icon below the printer list on the left side of the dialog.
  • During this step you will need to know the full network address for the printer. If you need assistance finding the hostname please contact ISG by email: helpdesk@ce.gatech.edu
    • Select the globe icon at the top.
    • Next enter the full network address for the printer in the Address field.
    • In the Protocol field select the HP Jetdirect – Socket option from the dropdown.
    • Finally click the Add button at the bottom.

How do I print to the high volume printers from a Mac?

The School of Civil and Environmental Engineering has several high volume printers. Please follow the directions below to add a high volume printer to your system.

Unless noted you must be connected to a CEE wired network to print to the device.

  1. Download and install the Xerox Print Driver http://isg.ce.gatech.edu/drivers/Xerox Print Driver 4.22.2.pkg

  1. Launch the installer & follow the prompts to confirm the install and accept the license agreement. When you get to the portion of the installation for Select Printer, click the icon to the right (highlighted in red see thumbnail). Enter the address of the printer that corresponds to the printer you would like to install: – ES&T Main Office ( † ) – itg184.cps.gatech.edu ‡ – DEEL Main Office (DA103) – itg185.cps.gatech.edu – Mason Mail Room (M2125) – itg246.cps.gatech.edu – Mason 4th Floor (M4140) – itg248.cps.gatech.edu
  1. After the printer is installed you will see a confirmation screen where you will have the option to set the printer as your default and to print a test page. Click continue and then Close.
  1. Under System Preferences –> Printers & Scanners the new printer will now be available in your list of printers.

† A room number has not been assigned to the newly renovated office space.
‡ Open to wireless printing.

Account Depleted

If you have received this error while printing, “Job deleted because user account is depleted. Notify administrator before trying again,” consider the following solution.

  1. Open the settings for the printer you want to use.
  1. Make sure your “Xerox Black and White” option is enabled.
  1. Then enable the “print in grayscale” option.

Do we have any utilities for backing up the files on my Mac?

Backing up your files is extremely important and should always be done for any important documents. We use a utility called Code42 (previously called Crashplan).

  1. You can launch the installer from within the Georgia Tech Self Service app. If your system does not have this available you will need to register your Mac. Please review this FAQ page for instructions to register your Mac.
  1. Click install below the New Code42 icon to initiate the install if you have not installed Crashplan or Code42 previously.

Click Upgrade below the CEE – Upgrade Crashplan to Code42 to remove the previous version of Crashplan or Code42 and install the latest version of Code42.

  1. After install is complete you will need to sign in to begin backing up your documents. Use your GT Username and the Server Address of crashmaster.gatech.edu. Once you click Continue you will have an opportunity to enter your current GT Password. * If you receive an error message “Unable to sign in” please check your username, password and server address and then contact ISG at helpdesk@ce.gatech.edu to verify an account has been provisioned for your username.
  1. After you are logged in you can instruct Crashplan which files to backup from the settings menu.

Can someone help me remotely with my Mac?

We use an application called BeyondTrust (Bomgar) to assist users remotely. Bomgar is compatible with Linux, Windows and Macintosh. On a Mac we will need to make a few adjustments to your Security Preferences to allow us to help you.

  1. To start off when you are communicating with a member of the ISG team you will be emailed a link, a session key or asked to navigate to https://remote.oit.gatech.edu and click on the name of the support rep that is assisting you.
  1. You will first need to download the agent to your system. The download will begin when you click on the link in an email from the representative assisting you or clicking on their name after going to the address listed in Step 1.

How do I allow a System Extension Blocked on a Mac?

In some cases your Mac may prevent the system from loading a new system extension.

You may have only 60 seconds to perform this operation! If you fail to allow this extension quickly, the installation will be broken and you will have to reinstall.

  1. Click on “Open Security Preferences” when you see the System Extension Blocked warning.
  1. On the General tab for Security & Privacy settings screen click the “Allow” button next to the notice of the software that was blocked.

How do I setup the macOS Mail app?

  1. Click on the Mail icon to run the Mail app.
  1. Select Exchange as the Mail account provider and click Continue.
  1. Enter your Name.  For your Email Address, enter the address as GTAccount@gatech.edu.  Example: gburdell3 would type in gburdell3@gatech.edu.  Once you’ve typed in your Name and Email Address, enter your and GT Account password in the Password field and click Sign In.
  1. Select the apps you would like to use with this account and click Done.

How do we protect against email spam?

The following actions are taken on all incoming email before the email connection is closed with the sending server – this allows the sender to know immediately if their email was not delivered

  1. Attachments in the email are scanned for viruses. Any message triggering the antivirus software is rejected and the email is returned to the sender stating such. The virus definitions are updated every 30 minutes.
  1. The email is processed by SpamAssassin – an open source spam detection package which utilizes a highly competent scoring system. Any email generating a level of 5 or higher is rejected and the email is returned to the sender stating such.
  1. Emails containing password protected compressed files are rejected and the email is returned to the sender stating such. (This is done because such files cannot be scanned by the virus scanning software.)
  1. The message is delivered to the user’s mailbox.

This system has proven to be highly effective in

  • reliably stopping a majority of spam emails from being delivered to the user with an extremely low false positive rate
    and
  • keeping email borne viruses and unscrupulous attachments from reaching the user.