Tag: Windows

How do I connect to a network printer from a Windows machine?

  1. Go to settings then open devices and printers and click on the “Add a printer” option.
  1. Click on “The printer that I want isn’t listed”
  1. During this step you will need to know the full network address for the printer. Be sure to choose the “Add a printer using a TCP/IP address or hostname” option.
  1. Enter the hostname of your printer then click next.

Account Depleted

If you have received this error while printing, “Job deleted because user account is depleted. Notify administrator before trying again,” consider the following solution.

  1. Open the settings for the printer you want to use.
  1. Make sure your “Xerox Black and White” option is enabled.
  1. Then enable the “print in grayscale” option.

Windows License Issue

In accordance with campus anti-piracy measures, all GT systems are required to perform a check-in process once every 6 months to keep their Microsoft Windows and Microsoft Office licenses activated.

If you are a mobile user or have a GT system that remains off-campus for a significant duration of time, you will likely encounter the message shown in the image above at some point. This issue may be resolved by connected the system to the campus network. To do so, simply sign-in to the Cisco VPN client and allow the system to remain connected until the license or activation warnings subside.

All CEE systems should contain the Cisco VPN client which is accessible through the Windows Start menu.

How do I connect to a network share from a Windows PC?

If you know the path of to the network share open the command prompt and use the following command:

net use [DRIVE_LETTER]: “[FULL_PATH_TO_NETWORK_SHARE]”

*This will temporarily map the given drive letter to the network share.
*You will need to do this again after you log off or reboot to regain access to the share.

To make the map to the network share permanent use the following:

net use [DRIVE_LETTER]: “[FULL_PATH_TO_NETWORK_SHARE]” /persistent:yes

How do we protect against email spam?

The following actions are taken on all incoming email before the email connection is closed with the sending server – this allows the sender to know immediately if their email was not delivered

  1. Attachments in the email are scanned for viruses. Any message triggering the antivirus software is rejected and the email is returned to the sender stating such. The virus definitions are updated every 30 minutes.
  1. The email is processed by SpamAssassin – an open source spam detection package which utilizes a highly competent scoring system. Any email generating a level of 5 or higher is rejected and the email is returned to the sender stating such.
  1. Emails containing password protected compressed files are rejected and the email is returned to the sender stating such. (This is done because such files cannot be scanned by the virus scanning software.)
  1. The message is delivered to the user’s mailbox.

This system has proven to be highly effective in

  • reliably stopping a majority of spam emails from being delivered to the user with an extremely low false positive rate
    and
  • keeping email borne viruses and unscrupulous attachments from reaching the user.

How do I add / remove a vacation message for my email?

You can create an email message that can be sent to people automatically when you are on vacation or away from your computer. This message is called an auto-reply or vacation message.

To create an automatic response to all email received when using CEE’s Mail Server:

  1. Login to http:ceeinfo.cee.gatech.edu
  1. Click on Mail in the left pane
  1. Click on Vacation in the top pane
  1. Follow the instructions on the screen

To stop the automatic response to received email follow the same steps above, choosing instead to Unset a vacation message

How to request an account with admin privileges

Use the link below to request a separate admin account (account name will be cee-username).
Once your adviser approves the account, we will create the account and a 24-hour password for it that you can receive in person or via a BlueJeans or Teams session.
You will need to show your BuzzCard at that time to verify.

https://isg.ce.gatech.edu/forms/adminreq.php

How do I find the hostname of my system?

If you need to connect to your system or an ISG member asks for the hostname of your system you can quicly find the name from the command line. The hostname of your system is in the form of machine_location-advisor-machine_number

Windows / Mac / Linux

From a command prompt or terminal type “hostname” without quotes and press enter.

To access the Windows’ command prompt you can click on the Windows’ logo and type “cmd” without quotes and press enter.